1) Booking and Contract
The contract with Fahamu Safaris Ltd is concluded upon written confirmation, which is sent after receipt of a down payment and serves as a binding agreement. Customers have the responsibility to review and verify the accuracy of the confirmation in relation to their booking details. If any discrepancies are noticed, they should be reported as soon as they become known.
By making a payment, customers confirm their acceptance of these general terms and conditions. We recommend that customers print and carry the booking confirmation with them. Customers must be at least 18 years old to make a booking; certain partners of Fahamu Safaris may have higher age requirements, in which case clients will be informed prior to booking.
2) Deposit and Payment
Fahamu Safaris Ltd only accepts bank transfers and credit card payments, as these methods provide the highest level of transparency and security for both parties. To secure a trip and initiate the necessary booking procedures, a deposit of 40% of the total invoice amount must be paid within 14 days of the invoice date. Bookings with international flights are an exception, please refer to section 6.
Customers receive an invoice containing all the required payment instructions. When making a bank transfer, it is crucial to ensure that all details precisely match the company's information, including the company name, IBAN or account number, bank name and the associated SWIFT code. Fahamu Safaris will not assume responsibility for payments made using details other than those provided, and the invoice amount must be transferred in the currency specified on the invoice.
Failure to make full payment without providing a written explanation will automatically result in the cancellation of the booking, subject to our cancellation policy. For bookings made within 30 days of the arrival date, full payment is required at the time of booking. Any transfer fees accrued during the payment process are the responsibility of the sender; where fees are levied, the customer will receive a corresponding return invoice to account for those charges.
3) Booking Amendments
A processing fee of 50 USD applies to changes to existing bookings made by the customer.
4) Insurance
The sole responsibility lies with the customer to ensure they possess sufficient and comprehensive travel and medical insurance. This insurance should cover all medical expenses and repatriation costs. Optional insurance to consider includes cancellation and interruption insurance, evacuation insurance (e.g. Flying Doctors) and insurance for damage, theft or loss of luggage and personal belongings.
5) Cancellations
In the event of cancellation of a trip, customers are required to notify Fahamu Safaris Ltd immediately by email. Cancellations take effect on the date the notification is received. The following cancellation fees apply*:
No refunds will be given for unused services, late arrival or no-show.
If a customer cancels a booking with multiple participants, the cancellation will apply to the entire group, resulting in the cancellation of the trip for all participants. This is because our tours are group-based and the price is determined by the total number of travellers. Should some participants wish to proceed with the trip, the price will be recalculated based on the updated number of participants.
*Special conditions apply when we book international flights on your behalf, see section 6.
6) International Flights
For offers including international flights, the quoted price remains valid for 5 days from the date of the offer. To secure this price, the customer must confirm the booking via email within this period. After 5 days the fare may be subject to change, which could affect the total cost of the trip.
Full payment (100% of the total price) is required within 10 days of receiving the invoice. Our offers are based on non-refundable flight fares to ensure the best possible conditions; consequently, these flights are non-refundable in the event of a trip cancellation. Flexible flight options with rebooking or cancellation are available upon request.
7) Right to Deny Service
Fahamu Safaris Ltd reserves the right to refuse service to customers if their actions may compromise the safety, well-being or experience of our guests, staff or wildlife. This includes, but is not limited to:
Unruly, offensive or disruptive behaviourNon-compliance with local laws, park regulations or company policiesHealth or safety concerns, such as illness or intoxicationActions that threaten the environment, wildlife or other travellersFailure to meet payment terms or involvement in fraudulent bookingsNo refunds or compensation will be given in such cases. However, if service is refused for reasons that are not in violation of our policies or applicable laws, a full refund will be issued. Service refusal may occur at any point before or during the trip, at the sole discretion of Fahamu Safaris and its agents.
8) Passports, Visas and other Travel Documents
It is the sole responsibility of the customer to ensure that passports, visas, health certificates, vaccination certificates and other required travel documents are valid and presentable in the required condition. Fahamu Safaris Ltd cannot be held responsible for any consequences, damages or claims if the client fails to make the necessary preparations for the trip or does so incorrectly, or if the documentation is missing or incorrect.
9) Transportation
Fahamu Safaris Ltd takes all necessary measures to ensure that the safari vehicles are roadworthy. However, no liability can be accepted for breakdowns and damage not caused by the company, or for any delays caused by poor road conditions.
10) Wildlife
Although Tanzania provides fantastic opportunities to witness wildlife in their natural habitat, there is no guarantee of encountering specific animals or a specific quantity of animals. It is important to exercise caution when observing wildlife. Customers must maintain a safe distance at all times and strictly adhere to the instructions provided by the tour leader or guide without any exceptions.
11) Complaints
Complaints must be reported immediately to the Fahamu Safaris Ltd head office and the local service provider, who will do their best to find a solution to the matter. If the problem is not resolved to the customer's satisfaction, a complaint should be made in writing no later than 2 weeks after the end of the trip.
12) Liability
Whilst Fahamu Safaris Ltd will take the utmost care in dealing with clients and their property, the company cannot be held responsible for loss of or accidental damage to personal belongings, personal injury or death. It is therefore recommended to take out comprehensive insurance.
13) Force Majeure
Unforeseen circumstances including riots, war, mechanical breakdowns, natural disasters and weather beyond the control of Fahamu Safaris Ltd may result in tour delays or changes. Fahamu Safaris is in no way liable for these possible occurrences or the consequences resulting therefrom.
14) Marketing
Fahamu Safaris Ltd reserves the right to use photographs and videos taken and made available during any trip for marketing or other promotional purposes.
15) Price Changes
Fahamu Safaris Ltd reserves the right to adjust prices at any time in response to changing external conditions. If there are changes in taxes, concession fees, wildlife management and national park fees or other related charges, the company reserves the right to pass them on to the customer, even if the trip has already been paid for.
16) Jurisdiction and Venue
These Terms and Conditions form part of the contract with Fahamu Safaris Ltd together with all correspondence. This agreement, as well as any issues stemming from it, will be governed by and interpreted in accordance with Tanzanian law. Any legal proceedings between the customer and Fahamu Safaris Ltd, whether directly connected to or arising from the contract, will be subject to the exclusive jurisdiction of the Tanzanian courts.